About us

About us, and how to reach us

Warm Home Loans is an independent renewable energy installer based in South Wales. We have been installing for over 15 years. We design and fit solar PV, battery storage and EV charging, and we specialise in getting projects documented properly for Warm Homes Loan Scheme finance — so you have one point of contact for the funding paperwork and the installation alike.

Installer in a hard hat using a spirit level to line up a solar panel

Get in touch

The quickest route is the enquiry form at the bottom of this page — it asks the questions we need answered to give you a useful reply first time.

Email: [email protected]
Privacy and data requests: [email protected]
Area we cover: Cardiff, Newport, Swansea, Bridgend, Caerphilly, Rhondda Cynon Taf, the Vale of Glamorgan, Monmouthshire and the surrounding areas of South Wales.
Response time: We aim to reply to every enquiry within one working day.

What we do

Solar PV — new arrays and additions to existing systems
Battery storage — paired with solar, or battery-only retrofits
EV charging — OZEV-approved chargepoints, integrated properly
Lender-ready documentation — itemised quotes with MCS number and kW system size, and MCS lodgement after installation

Installations eligible for the scheme must use an MCS-certified product fitted by an MCS-certified installer certified for that measure. That is the standard we work to.

How we work

We quote to the rules

The scheme tells lenders exactly what a quote must contain. Ours are dated, addressed to you, on headed paper, itemised, with our MCS number, the installation address and the system size in kW. No back-and-forth.

We tell you when the answer is no

An EV charger alone is not fundable. Insulation is not fundable. Some roofs are not worth glazing with panels. You will hear that from us before you have spent anything.

We stay in our lane

We install. We do not lend, broker credit or give financial advice. Choosing a lender and a term is your decision, with the lender, and we will never pretend to a say in it.

Complaints

If something goes wrong with an installation we have carried out, tell us first — email [email protected] and we will respond. Under the scheme's model, installation quality and workmanship are the installer's responsibility, with MCS providing the standards framework and escalation route if we cannot resolve it between us.

Complaints about a loan — the product, the affordability or credit decision, or how it is being serviced — go to your lender, with escalation to the Financial Ombudsman Service where applicable. The Department for Energy Security and Net Zero (DESNZ) handles only complaints about the scheme rules themselves and will not intervene in individual lending decisions or installation disputes.

Important: who we are, and who we are not

Warm Home Loans is operated by Warm Home Loans, an independent installer based in South Wales. We are not the UK Government, not the Department for Energy Security and Net Zero (DESNZ), and not a lender or a credit broker. This website is not an official government service and is not endorsed by or affiliated with any government department.

The Warm Homes Loan Scheme is a government-supported, lender-led scheme. Loans are offered by FCA-authorised lenders listed on GOV.UK — not by us. We do not decide who gets a loan, we do not set interest rates, and we cannot approve or guarantee any application. What we do is design and install the solar, battery and EV charging work, and give you the MCS-certified itemised quote a lender needs.

What we are is useful. We have been installing for over 15 years, and we help with both halves of this: getting the funding paperwork right — an itemised, MCS-certified quote in the format lenders are required to ask for, and the MCS lodgement afterwards that your lender needs to release the money — and designing and fitting the system itself. One point of contact, end to end. The loan decision is always the lender's.

Always check the scheme rules and the list of participating lenders on GOV.UK before making a decision. A loan is a financial commitment: your home may be at risk if you take secured borrowing against it and do not keep up repayments.

Scheme facts on this site were last checked against GOV.UK on 31 October 2026.

Free, no-obligation

Send us an enquiry

Tell us where you are, what you are considering and roughly what you spend on electricity. We will come back with a plan, a price and a straight answer on the loan.

MCS-certified installation — a requirement of the Warm Homes Loan Scheme
Itemised quote with system size in kW, in the format lenders ask for
Solar, solar + battery, battery-only retrofit or an EV charger added to either
No hard credit check from us, and no cost for a quote

Prefer to talk it through? Email [email protected].

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